What is Freshworks?
Freshworks is a cloud-based customer engagement platform that provides businesses with a suite of software solutions for customer support, sales, marketing, and customer relationship management (CRM).
The platform includes products such as Freshdesk (customer support software), Freshsales (sales CRM software), Freshchat (live chat software), Freshcaller (cloud-based phone system), Freshservice (IT service management software), and Freshworks CRM (integrated customer relationship management software).
Freshworks helps businesses of all sizes to streamline their customer engagement processes and improve their overall customer experience.
Freshworks Products & Key Features
Freshworks offers a suite of software solutions designed to help businesses of all sizes streamline their customer engagement processes and improve their overall customer experience. Below are some of the key features of each Freshworks product:
1. Freshdesk – Customer Support Software
- Omnichannel support
- Ticket management
- SLA management
- Automations and workflows
- Self-service portal
- Knowledge base
- Reporting and analytics
- Integrations with popular tools
2. Freshsales – Sales CRM Software
- Contact management
- Deal management
- Sales pipeline management
- Lead scoring
- Email tracking and templates
- Reporting and analytics
- Integrations with popular tools
3. Freshchat – Live Chat Software
- Chatbot automation
- Proactive messaging
- Intelligent routing
- File sharing
- Canned responses
- Reporting and analytics
- Integrations with popular tools
4. Freshcaller – Cloud-Based Phone System
- Call routing and forwarding
- Interactive voice response (IVR)
- Call recording and monitoring
- Voicemail
- Conference calling
- Reporting and analytics
- Integrations with popular tools
5. Freshservice – IT Service Management Software
- Incident management
- Service catalog management
- Asset management
- Problem management
- Change management
- Reporting and analytics
- Integrations with popular tools
6. Freshworks CRM – Integrated Customer Relationship Management Software
- Contact management
- Deal management
- Sales pipeline management
- Lead scoring
- Email tracking and templates
- Reporting and analytics
- Marketing automation
- Telephony integration
- AI-powered insights
Overall, Freshworks products offer a range of features and capabilities to help businesses manage their customer engagement processes effectively and efficiently.
Freshworks – Pricing & Plans
Freshworks offers various pricing plans for each of its products, starting from free plans for small businesses and startups to enterprise-level plans for larger companies. Below is a brief overview of the pricing and plans for each Freshworks product:
1. Freshdesk – Customer Support Software
- Sprout (Free for unlimited agents)
- Blossom (Starts at $19 per agent per month)
- Garden (Starts at $35 per agent per month)
- Estate (Starts at $49 per agent per month)
- Forest (Starts at $109 per agent per month)
2. Freshsales – Sales CRM Software
- Sprout (Free for unlimited users)
- Blossom (Starts at $12 per user per month)
- Garden (Starts at $25 per user per month)
- Estate (Starts at $49 per user per month)
3. Freshchat – Live Chat Software
- Sprout (Free for unlimited users)
- Blossom (Starts at $15 per user per month)
- Garden (Starts at $24 per user per month)
- Estate (Starts at $39 per user per month)
4. Freshcaller – Cloud-Based Phone System
- Sprout (Free for unlimited agents)
- Blossom (Starts at $15 per agent per month)
- Garden (Starts at $35 per agent per month)
- Estate (Starts at $59 per agent per month)
5. Freshservice – IT Service Management Software
- Sprout (Free for unlimited agents)
- Blossom (Starts at $19 per agent per month)
- Garden (Starts at $45 per agent per month)
- Estate (Starts at $69 per agent per month)
6. Freshworks CRM – Integrated Customer Relationship Management Software
- Free (For unlimited users)
- Growth (Starts at $29 per user per month)
- Pro (Starts at $69 per user per month)
Freshworks also offers enterprise-level plans for each product, which offer additional features and customization options. The pricing for these plans varies depending on the specific needs of each business.
It’s important to note that Freshworks frequently offers discounts and promotions on its pricing plans, and businesses can also opt for annual billing to save on costs. Additionally, Freshworks offers a free trial period for all of its products, allowing customers to try the software before committing to a paid plan.
Freshworks Security
Freshworks takes security and data privacy very seriously, and has implemented several measures to ensure that its customers’ data is protected. Here are some of the key security measures that Freshworks has in place:
- Data encryption: All data in transit and at rest is encrypted using industry-standard encryption protocols.
- Access controls: Freshworks employs strict access controls to ensure that only authorized personnel can access customer data.
- Two-factor authentication: Freshworks offers two-factor authentication for all accounts, adding an extra layer of security to protect against unauthorized access.
- Compliance certifications: Freshworks is compliant with various industry standards and regulations, such as GDPR, HIPAA, and SOC 2 Type II.
- Regular security audits and assessments: Freshworks performs regular security audits and assessments to identify and address potential security vulnerabilities.
- Disaster recovery and business continuity planning: Freshworks has comprehensive disaster recovery and business continuity plans in place to ensure that its services remain available even in the event of an unforeseen incident.
- Third-party security assessments: Freshworks regularly undergoes third-party security assessments and audits to ensure that its security measures are effective and up-to-date.
Overall, Freshworks has implemented robust security measures to protect its customers’ data and ensure the confidentiality, integrity, and availability of its services.
Freshworks – Customer Support
Freshworks offers comprehensive customer support to its users through a variety of channels. Here are some of the key customer support options available to Freshworks users:
- Freshworks Academy: Freshworks provides free online training courses through its Freshworks Academy, which offers courses on its products and services, as well as best practices for customer support.
- Freshworks Community: Freshworks users can connect with each other through the Freshworks Community, a forum where users can ask questions, share best practices, and provide feedback.
- Knowledge base: Freshworks offers a comprehensive knowledge base that includes user guides, FAQs, and troubleshooting articles for each of its products.
- 24/7 support: Freshworks offers 24/7 support to its customers via phone, email, and live chat.
- Ticketing system: Freshworks users can submit support tickets directly from within the Freshworks products, and track the status of their requests in real-time.
- Professional services: Freshworks also offers professional services, such as implementation and customization services, to help users get the most out of their Freshworks products.
Overall, Freshworks is committed to providing excellent customer support to its users, and offers a variety of resources to help them get the most out of their Freshworks products.
Conclusion – Final Verdict
Freshworks offers a suite of powerful and user-friendly software solutions for businesses of all sizes. Its products are designed to improve customer engagement, streamline business processes, and boost productivity.
With a range of pricing plans and customization options, Freshworks is a flexible and affordable choice for businesses looking to improve their customer support, sales, marketing, and IT service management.
Overall, Freshworks has received positive reviews from customers for its ease of use, powerful features, and excellent customer support.
While no software solution is perfect for every business, Freshworks has proven to be a reliable and effective choice for many businesses looking to improve their operations and customer experience.
FAQs
What is Freshworks?
Freshworks is a cloud-based customer engagement platform that provides businesses with a suite of software solutions for customer support, sales, marketing, and customer relationship management (CRM).
What products does Freshworks offer?
Freshworks offers a suite of software solutions that includes Freshdesk (customer support software), Freshsales (sales CRM software), Freshchat (live chat software), Freshcaller (cloud-based phone system), Freshservice (IT service management software), and Freshworks CRM (integrated customer relationship management software).
How much does Freshworks cost?
Freshworks offers various pricing plans for each of its products, starting from free plans for small businesses and startups to enterprise-level plans for larger companies. Prices vary depending on the product, the number of users, and the features included in each plan.
Is Freshworks secure?
Freshworks takes security very seriously and implements various measures to ensure that customer data is secure. These measures include SSL encryption, secure data centers, and regular security audits.
Does Freshworks offer customer support?
Yes, Freshworks offers customer support through various channels, including phone, email, and live chat. Customers can also access a knowledge base and community forum for self-service support.
Does Freshworks integrate with other software?
Yes, Freshworks integrates with a wide range of third-party software and services, including popular tools like Salesforce, Slack, and Zapier.
Is Freshworks suitable for small businesses?
Yes, Freshworks offers various plans specifically designed for small businesses and startups. These plans provide access to essential features at an affordable price, making Freshworks a suitable option for small businesses.
Is Freshworks suitable for enterprise-level businesses?
Yes, Freshworks offers enterprise-level plans with advanced features and customization options, making it a suitable option for large businesses with complex needs.
Does Freshworks offer a free trial?
Yes, Freshworks offers a free trial period for all of its products, allowing customers to try the software before committing to a paid plan.
