About HRS Hotels
HRS Hotels isn’t actually a hotel chain itself, but rather a large online hotel booking platform. Founded in 1972 in Cologne, Germany, HRS has grown into one of the top hotel booking portals in Europe, boasting over 300,000 hotels in 190 countries worldwide.
Here’s what you can expect from HRS Hotels:
- A massive selection of hotels: Whether you’re looking for luxury accommodations, budget-friendly options, or something in between, HRS is likely to have a hotel that fits your needs.
- Competitive rates: HRS is known for negotiating special rates with hotels, which can save you up to 30% off the normal price. They also offer exclusive discounts for members of their myHRS program.
- Easy-to-use booking platform: The HRS website and app are both user-friendly and make it easy to find and book the perfect hotel for your trip.
- Detailed hotel information: HRS provides detailed descriptions, photos, and videos of each hotel, as well as guest reviews, to help you make an informed decision.
- Focus on business travel: HRS has a strong focus on business travel and offers a variety of features and services that are specifically designed for business travelers, such as corporate rate programs and flexible booking options.
HRS Hotels is a great option for anyone looking to book a hotel, especially if you’re on a budget or you’re traveling for business. With its wide selection of hotels, competitive rates, and easy-to-use booking platform, HRS is sure to help you find the perfect place to stay.
Why HRS Hotels?
Here are some specific reasons why you might choose HRS Hotels for your next booking:
1. Savings:
- HRS Business Rates: HRS negotiates special rates with hotels, often up to 30% off the public price. These rates are exclusive to HRS and can save you a significant amount of money on your stay.
- Price Guarantee: HRS offers a price guarantee, so if you find a cheaper rate for the same hotel room within 24 hours of booking, they will refund you the difference.
- myHRS program: Sign up for the free myHRS program to unlock even more discounts and benefits, such as free breakfast, room upgrades, and late check-out.
2. Selection:
- 300,000+ hotels worldwide: HRS offers a huge selection of hotels in over 190 countries, so you’re sure to find the perfect place to stay, no matter where you’re traveling.
- Filters and sorting: Narrow down your search by using HRS’s helpful filters, such as price, location, star rating, amenities, and guest reviews.
- Hidden gems: HRS curates a collection of “Insider Picks” for each city, highlighting unique and interesting hotels that you might not find elsewhere.
3. Convenience:
- Easy-to-use website and app: HRS’s website and app are both user-friendly and make it quick and easy to find and book a hotel.
- Manage your bookings: View and manage your bookings online, make changes or cancellations, and access your e-vouchers.
- 24/7 customer service: HRS has a team of customer service representatives available 24/7 to help you with any questions or problems you may have.
4. Business travel focus:
- Corporate rate programs: HRS offers corporate rate programs for businesses of all sizes, which can help you save money and streamline your travel booking process.
- Expense reporting tools: HRS makes it easy to track and report your business travel expenses.
- Virtual payment options: HRS Pay allows businesses to pay for employee hotel stays directly, eliminating the need for employees to out-of-pocket expenses.
5. Additional perks:
- HRS Points: Earn points for every hotel booking you make with HRS, which can be redeemed for free nights, gift cards, and other rewards.
- Special offers and promotions: HRS frequently offers special deals and promotions on hotels, so be sure to check their website and app for the latest offers.
HRS Hotels is the right choice for you depends on your individual needs and priorities. However, if you’re looking for a platform that offers great savings, a wide selection of hotels, and a convenient booking experience, HRS is definitely worth considering.
How HRS Hotels Work?
HRS Hotels operates as a mediator between travelers and hoteliers, not owning or managing any hotels themselves. Here’s how it works:
For Travelers:
- Search and Compare: Browse their website or app, filtering by location, dates, price, amenities, and other criteria. They compare rates across various channels, including direct hotel websites, online travel agencies (OTAs), and their own negotiated rates.
- Book and Pay: Choose your preferred hotel and room type, pay securely through HRS using various payment methods. You might be offered exclusive HRS rates, discounts, or packages.
- Confirmation and Stay: Receive a booking confirmation with your e-voucher. Enjoy your stay at the chosen hotel.
- Post-Stay: Manage your booking online, access invoices, and earn HRS Points (loyalty program) for future stays.
For Hoteliers:
- Partner with HRS: Hotels can list their properties on the HRS platform and set their own rates and availability.
- Reach More Guests: Access a large audience of potential guests through HRS’s marketing efforts and established presence.
- Direct Bookings and HRS Rates: Receive bookings directly through HRS platform, potentially bypassing commission fees from other OTAs. They also offer negotiated “HRS Business Rates” for corporate clients.
- Data and Insights: HRS provides hoteliers with insights into booking trends and guest preferences to optimize their pricing and marketing strategies.
Key Aspects of HRS Hotels:
- Focus on business travel: Offers corporate rate programs, flexible booking options, and expense reporting tools.
- Exclusive rates and discounts: Negotiates special rates with hotels and has a loyalty program for additional savings.
- Wide range of hotels: Features over 300,000 hotels worldwide, catering to diverse budgets and preferences.
- Technology-driven platform: User-friendly website and app, real-time availability updates, and secure payment options.
- 24/7 customer support: Assistance with bookings, changes, and any issues that may arise.
In summary, HRS Hotels operates as a B2B and B2C platform, connecting travelers with hotels and offering a convenient and potentially cost-effective booking experience for both parties.
HRS Hotels Features
HRS Hotels boasts a range of features designed to make your hotel booking experience smooth and rewarding. Here are some key highlights:
Booking and Savings:
- Price Guarantee: Find a cheaper rate within 24 hours? HRS will refund the difference!
- HRS Business Rates: Exclusive discounts negotiated with hotels, often up to 30% off public rates.
- myHRS program: Free membership unlocks additional benefits like free breakfast, room upgrades, and late check-out.
- Price Filter: Ensures you only see rates compliant with your negotiated programs, preventing fraud and leakage.
- Rebooking Feature: Automatically snags a lower price if it becomes available after your initial booking.
Selection and Convenience:
- 300,000+ Hotels Worldwide: From budget-friendly options to luxury stays, find the perfect hotel for your needs.
- Advanced Search and Filters: Narrow down your choices by location, price, star rating, amenities, guest reviews, and more.
- Insider Picks: Curated collections of unique and interesting hotels in each city.
- User-friendly Website and App: Book your hotel quickly and easily with a hassle-free interface.
- Manage Bookings Online: View, modify, or cancel bookings, access e-vouchers, and track expenses.
Business Traveler Focus:
- Corporate Rate Programs: Streamline travel booking and save money with tailored programs for businesses of all sizes.
- Expense Reporting Tools: Simplify expense tracking and reporting for business trips.
- Virtual Payment Options: HRS Pay allows businesses to directly pay for employee hotel stays, eliminating out-of-pocket expenses.
Additional Perks:
- HRS Points: Earn points for every booking, redeemable for free nights, gift cards, and other rewards.
- Special Offers and Promotions: Keep an eye out for deals and discounts on hotels.
- 24/7 Customer Service: Get help with any questions or issues you may encounter.
Remember, HRS doesn’t just offer bookings; they aim to enhance your travel experience with:
- Hotel Reviews and Photos: Make informed decisions with detailed descriptions, guest ratings, and visual aids.
- Mobile Check-in: Skip the front desk and head straight to your room with select hotels.
- Local Recommendations: Discover nearby attractions, restaurants, and activities through their blog and partnerships.
Whether you’re a frequent business traveler or planning a personal getaway, HRS Hotels offers a comprehensive and feature-rich platform to find the perfect place to stay at competitive rates, with additional perks and convenient tools to make your trip enjoyable.
HRS Hotels Pricing
HRS Hotels pricing can be a bit nuanced, but it generally boils down to offering competitive rates with potential for extra savings. Here’s a breakdown:
Base Rates:
- HRS displays rates from various sources, including direct hotel websites, online travel agencies (OTAs), and their own negotiated “HRS Business Rates.” You’ll see the lowest available rate at the time of your search.
- These rates might be the same as you’d find elsewhere, or even slightly higher due to HRS’s booking fee on some hotels (always clearly labelled).
Savings Opportunities:
- HRS Business Rates: Negotiated discounts with hotels, often up to 30% off, available to corporate clients and their eligible employees.
- myHRS program: Free membership unlocks exclusive discounts, free breakfast, room upgrades, and late check-out at participating hotels.
- Price Filter: Ensures you only see rates applicable to your negotiated programs, preventing overspending and leakage.
- Price Guarantee: Find a cheaper rate within 24 hours? HRS will refund the difference!
- Rebooking Feature: Automatically snags a lower price if it becomes available after your initial booking.
Additional Pricing Factors:
- Taxes and Fees: Always check the final price breakdown, as taxes and fees may vary depending on location and hotel policies.
- Cancellation Policy: Each hotel has its own cancellation policy, which affects refunds if you need to cancel your booking. Read it carefully before booking.
- Packages and Deals: HRS occasionally offers special packages or deals that bundle your hotel stay with other travel services like flights or activities, potentially providing further savings.
Remember, comparing prices across different platforms is always recommended. However, HRS offers several ways to potentially save beyond the base rate, especially for business travelers and members of the myHRS program.
HRS Hotels Pros & Cons
Pros:
- Wide Selection: HRS boasts over 300,000 hotels worldwide, catering to diverse budgets and preferences.
- Potential Savings: HRS offers various ways to save, including:
- HRS Business Rates: Up to 30% off for corporate clients.
- myHRS program: Free membership unlocks exclusive discounts and perks.
- Price Guarantee: Find a cheaper rate within 24 hours? Get a refund!
- Rebooking Feature: Automatically snags lower prices if they become available.
- User-Friendly Platform: HRS website and app are intuitive and easy to navigate for booking and managing reservations.
- 24/7 Customer Support: Get help with any issues or questions anytime.
- Business Traveler Focus: Tailored programs, expense reporting tools, and virtual payment options for businesses.
- Additional Rewards: Earn HRS Points for every booking, redeemable for free nights, gift cards, and more.
- Local Recommendations: Discover nearby attractions and things to do through their blog and partnerships.
Cons:
- Booking Fee: Some hotels incur an HRS booking fee, increasing the final price.
- Not an All-Inclusive Platform: Pay for your hotel stay separately, unlike some vacation packages.
- Limited Availability of Exclusive Rates: HRS Business Rates and myHRS benefits might not be available for all hotels or dates.
- Focus on Business Travel: Features and benefits might be less relevant for leisure travelers.
- Reviews and Photos: While available, they might not be as comprehensive as on dedicated hotel review platforms.
- Mobile Check-in: Limited to select hotels, not universally available.
HRS Hotels Customer Service
HRS Hotels takes pride in offering 24/7 customer service to assist you with any questions or issues you might encounter during your booking process or hotel stay. Here’s a breakdown of their customer service options:
Channels:
- Phone: Reach their multilingual customer service team directly at +1 866 839 9731 (toll-free in the US) or check their website for international numbers.
- Email: Submit your inquiry through their online contact form on the HRS website.
- Live Chat: Available on the HRS website during business hours, offering real-time assistance.
- Social Media: HRS is active on Facebook and Twitter, allowing you to send messages or tag them in posts for public or direct communication.
Services:
- Booking Assistance: Get help with searching for hotels, understanding rates and policies, making bookings, and managing reservations.
- Cancellation and Changes: Discuss modifications to your existing booking, cancelations, and refund options.
- Technical Support: Address any difficulties with using the HRS website or app.
- General Inquiries: Clarify any questions about HRS services, myHRS program, HRS Business Rates, and more.
- Complaint Resolution: If you encounter any issues during your stay at a booked hotel, HRS customer service can help mediate and seek resolution.
Additional Resources:
- FAQ Section: HRS website features a comprehensive FAQ section covering various topics like booking, payments, cancellations, and myHRS program.
- Help Center: Offers detailed articles and guides on using the HRS platform and navigating different features.
- Blog: HRS blog keeps you updated on travel trends, hotel recommendations, and special offers.
Things to Remember:
- Response times might vary depending on the chosen channel and your location.
- Multilingual support is available, but language options might differ by channel.
- Live chat and phone support often operate during specific business hours, so check their website for details.
- Be ready to provide your booking confirmation number or other relevant information to expedite assistance.
HRS Hotels offers a range of customer service options to ensure a smooth and enjoyable experience for its users. Don’t hesitate to reach out if you have any questions or need help with your hotel booking or stay.
Where To Buy HRS Hotels
HRS Hotels doesn’t actually sell hotels themselves, they act as a booking platform connecting travelers with hotels. You don’t “buy” HRS Hotels, you use their platform to find and book hotel stays at existing hotels around the world.
Here’s how to use HRS Hotels to book your stay:
- Visit the HRS website or download the app.
- Enter your travel dates and destination.
- Filter your search by price, star rating, amenities, and other criteria.
- Compare prices from various sources, including direct hotel websites, other OTAs, and HRS’s own negotiated rates.
- Choose your preferred hotel and room type.
- Pay securely through HRS using various payment methods.
- Receive a booking confirmation with your e-voucher.
- Enjoy your stay at the chosen hotel!
HRS primarily caters to business travelers and offers features like corporate rate programs, flexible booking options, and expense reporting tools. However, anyone is welcome to use their platform to find and book hotels.
FAQ
Booking:
How do I find cheap hotels on HRS.de?
HRS offers various ways to find cheap hotels: HRS Business Rates (discounts for corporate customers), myHRS program (exclusive discounts and benefits), Price Guarantee (refund within 24 hours for cheaper prices) and Price Lock (automatic price adjustment for cheaper ones). Offered).
How can I change or cancel my booking?
Changes and cancellations vary depending on hotel policies. HRS typically displays these policies during the booking process. You can also manage your booking online in your HRS account.
Can I find hotels with last minute offers on HRS.de?
HRS has its own section for last-minute offers, where you can find hotels that are available at short notice and at particularly low prices.
Prices:
Why are the prices on HRS.de sometimes higher than on the hotel website?
HRS charges a booking fee for some hotels, which may increase the final price. Additionally, prices may vary between HRS and the hotel website due to exchange rate differences or different pricing strategies.
What does the price on HRS.de include?
The price on HRS.de usually includes overnight stays in the room. Breakfast, parking fees and other additional services are usually not included in the price and must be paid extra.
Is it worth using HRS.de?
That depends on your needs. HRS offers potential savings, but the booking fee and price comparison are important. If you are a business traveler and can benefit from the special functions for business travelers, HRS.de worthwhile. However, for leisure travelers, it may be cheaper to book directly on the hotel website or other OTA platforms.
Hotels:
How many hotels does HRS.de offer?
HRS offers over 300,000 hotels in 190 countries worldwide.
How do I find the right hotel for me?
HRS offers various filter options that allow you to narrow your search based on criteria such as price, star rating, amenities and guest reviews. You can also use HRS Insider Picks to discover unique and interesting hotels in each city.
Can I see reviews and photos of hotels on HRS.de?
HRS shows reviews and photos of hotels, although these may not be as comprehensive as dedicated hotel review platforms.
Features:
Can I check in mobile on HRS.de?
Mobile check-in is only available for certain hotels. You can check this during the booking process.
Does HRS.de offer recommendations for nearby activities and sights?
HRS offers a blog with travel tips and local recommendations for various cities.
Is there a loyalty program at HRS.de?
HRS offers the myHRS program, with which you can collect points for every booking. These points can then be redeemed for free nights, vouchers and other rewards.
Customer service:
How can I contact HRS.de?
You can contact HRS by phone, email, live chat or social media.
How long are the waiting times at HRS customer service?
Waiting times may vary depending on the channel selected. Phone and live chat support is typically available during business hours.